Eligible plan
Designed for active recurring Poolside maintenance customers with recent service records and documented access.
Never Green guarantee
A clear-water promise, written carefully.
This overview explains how Poolside reviews green-water claims for eligible recurring maintenance customers. Final legal terms will be published after legal review.
Guarantee terms are under legal review. Final eligibility, exclusions, remedies, refund terms, and customer obligations must be approved before this page is treated as policy.
Guarantee overview
What the guarantee is designed to cover.
The guarantee should help an eligible maintenance customer get a fast operational response when water turns green on Poolside's watch.
Support review
Claims are reviewed against reports, photos, chemistry history, weather, access, and unresolved repair recommendations.
Response target
The operating target is a 48-hour response when coverage, safe access, parts, and weather allow.
Legal review
Final eligibility, remedy, exclusions, and customer obligations require legal approval before publication.
How to file a claim
- 1. Send photos. Message support with current water photos and when the change started.
- 2. Support reviews context. Reports, chemistry history, access, weather, and equipment issues are checked.
- 3. We plan the response. If eligible, support coordinates the next safe service step.
Common exclusions to review
- Unsafe or blocked access.
- Major equipment failure or ignored repair recommendations.
- Storm damage, vandalism, drained pools, or pools outside an eligible active plan.
- Customer chemical additions or third-party service after the issue begins.
Need to report green water?
Open the help article and send support the details needed for review.