Vetting
Pros provide business, coverage, license or certification, and insurance details where applicable before marketplace work.
Pro standards
The bar for every Poolside pro.
Poolside is not a lead list. Partner pros operate inside shared standards for vetting, documentation, quoting, communication, and customer support.
Standards
What customers should expect.
Reliability
Visits need route-aware scheduling, clear arrival windows, and prompt support updates when access or weather changes the plan.
Documentation
Techs capture the photos, readings, notes, and completion details needed for customer reports and support review.
Repair discipline
Diagnostics and quotes should explain the issue, options, parts, labor, and next step before work is approved.
Quality review
Poolside can review reports, customer issues, repeat problems, and route performance before assigning more marketplace work.
Communication
Pros keep customer and support messages specific, respectful, and tied to the service record.
Marketplace work
Poolside-led customers.
Poolside owns the customer promise. Pros follow the service playbook, complete the report, and escalate issues through support.
Operating platform
Pro-led customers.
Where a pro owns the customer relationship, Poolside can still support tooling, payments, reports, and platform integrity based on the plan.
Want to work through Poolside?
Apply from the pro page and review the operating model before taking marketplace work.