Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Poolside (“Poolside,” “we,” “us,” or “our”). By creating an account or using our website, mobile app, or services, you accept these Terms and our Privacy Policy. If you do not accept these Terms, do not use Poolside.

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use Poolside. If you are using Poolside on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Poolside operates a managed marketplace that introduces homeowners (“Customers”) to independent, vetted pool service professionals (“Pros”). Pros are independent contractors of their own businesses; they are not employees or agents of Poolside.

Poolside facilitates discovery, scheduling, communication, and payment between Customers and Pros, and applies service standards to participating Pros. Poolside does not itself perform pool services and is not a licensed contractor. Service is delivered by the Pro identified for your visit.

• You agree to provide accurate, current, and complete information when you create an account and to keep that information up to date.
• You are responsible for safeguarding access to your account, including any sign-in credentials or devices tied to it. Notify us promptly at support@withpoolside.com if you suspect unauthorized access.
• You may not transfer your account or allow another person to use it.

• Quotes are estimates based on the information you provide and may be adjusted for accuracy after on-site inspection. Material price changes will be disclosed for your approval before the work proceeds.
• You may reschedule or cancel a booking at no charge up to the cutoff displayed in the app for that service type. Late cancellations and no-shows may incur a fee disclosed at booking time.
• Repair add-ons identified during a visit will be presented as a separate quote that you can approve or decline in-app.

• You authorize Poolside, through its payment processor Stripe, to charge your saved payment method for services you book, recurring weekly plans you enroll in, repair quotes you approve, and any applicable fees disclosed at checkout.
• Recurring plans renew on the schedule shown in the app. You may pause or cancel a recurring plan at any time from Settings; cancellations take effect at the end of the current billing cycle unless we say otherwise in writing.
• If a charge is incorrect, contact us at support@withpoolside.com within 60 days and we will investigate. Refunds are handled case by case; the Never Green Guarantee remediation policy is described at withpoolside.com/guarantee.
• Sales tax, where applicable, is shown at checkout and added to your charge.

You agree not to use Poolside to:

• violate any law, regulation, contract, or third-party right;
• impersonate any person or misrepresent your affiliation with any person or entity;
• interfere with, probe, scan, or test the vulnerability of Poolside's systems, or circumvent any security or authentication measure;
• upload or transmit malicious code, harvest personal information, or send spam;
• harass, threaten, or discriminate against a Pro or a Poolside employee;
• use any data scraped from Poolside for any purpose other than your own personal use of the service.

• You authorize the Pro identified for your visit to enter the service area of your property at the scheduled time to perform the booked work, including any access notes you provide (gate codes, pet handling, parking).
• You agree to provide a safe environment for service: clear access to equipment, working power and water, and disclosure of known hazards (deep ends, electrical issues, animals).
• Pros may pause or refuse service if the site is unsafe or if the access you described is materially inaccurate.

Pros take service-visit photographs of your pool and equipment as part of standard quality and chemistry documentation. You authorize Poolside to retain those photographs as service records and to use anonymized or aggregated versions for internal product improvement, training, and fraud prevention. We will not publish identifying photos of your property without your separate consent.

If you sign in as a Pro, the additional terms in the Pro Onboarding Agreement apply. Pros agree to maintain required licensing, insurance, and background checks; to follow Poolside's service standards; and to treat all Customer information confidentially.

Poolside is provided on an “as is” and “as available” basis. We do our best to keep the app accurate and online, but we do not guarantee uninterrupted operation. Quotes, pricing, schedules, photographs, chemistry readings, and other content are provided for your convenience and may contain errors. Material accuracy issues should be reported to support so we can investigate and correct.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POOLSIDE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION. POOLSIDE DOES NOT WARRANT THE WORK OF INDEPENDENT PROS BEYOND THE EXPRESS GUARANTEES PUBLISHED IN THE APP (FOR EXAMPLE, THE NEVER GREEN GUARANTEE).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POOLSIDE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF POOLSIDE. POOLSIDE'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO POOLSIDE FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify and hold harmless Poolside and its affiliates, officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of Poolside, your violation of these Terms, or your violation of any third-party right.

You may stop using Poolside and delete your account at any time from Settings > Delete account. We may suspend or terminate your access at our discretion if you violate these Terms, if your use creates risk or legal exposure for Poolside, or as required by law. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute that cannot be resolved through good-faith negotiation will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts. If a court finds the foregoing unenforceable, the dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

We may update these Terms from time to time. When we make material changes, we will give you reasonable notice through the app, email, or our website before the change takes effect. Your continued use of Poolside after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: support@withpoolside.com.